Great service experiences involve elegant orchestration of all the moments customers engage with your company, whether they are visiting a physical space, attending an event, calling an 800 number, or receiving an SMS alert. In this workshop, get acquainted with tools that will help you see your customer’s entire journey with your service clearly, identify ways to make it more seamless and delightful, and unite your organization in delivering on this vision.
You’ll walk away knowing how to:
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